Set the Tone: Wayne Swafford (Source: Zweig Letter)
By Liisa Andreassen
Swafford is a structural engineer with more than 30 years’ experience. He’s managed the operations and finances of several organizations. At LAN, he’s focused on everything from empowering employees and cultivating company leadership to creating more sustainable and resilient infrastructures.
“We earn our clients’ trust by listening to their concerns and challenges, providing frank feedback, and then delivering on the promises we make,” Swafford says.
A conversation with Wayne Swafford.
The Zweig Letter: You’ve been with LAN for more than four years. To date, what’s the greatest change you’ve overseen or implemented and why?
Wayne Swafford: Pushing decision-making deeper into the organization. We’re empowering and encouraging practice leaders and team leaders to take a more active role in decision-making for their teams and the company. We’ve found that empowering employees has resulted in greater levels of service for our clients, better performance on our projects, and better collaboration and work sharing across the company.
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